All lessons are one on one, we do not offer group lessons. Group lessons focus less on each students individual needs and progress.

We off three different routes for examinations including AMEB (Classical), AMEB Rockschool (Acoustic, Electric and Bass) and ANZCA (Modern and Classical). We also offer informal lessons which include a focus on learning songs and building  technical skills along the way to reach your best result. Another option for more advanced pupils is extreme techniques like Tapping, Sweeping, Thumping and other innovative techniques. Sight reading is also offered, we use Mel Bay's Modern Guitar method.

Payment is made via bank deposit or cash.

If you cannot attend please let us know at least 24 hours before your scheduled lesson, this way you will not loose your lesson it will be rescheduled to the following week. We understand that 24 hours notice is not always an option, in this case let us know as soon as possible.

1. We offer a one-time free trial lesson (30 minute) before the commencement of lessons. This way you can talk to the teachers and ask any questions you may have. Only one trial class per potential client is offered.

2. Please be aware that after the commencement of lessons you may be required to purchase learning materials, e.g. Music Books and/or supplementary items which are purchased separately from the lessons, but will be available from us. It is essential that students begin lessons with an instrument, if for some reason you are unable to bring an instrument to a particular lesson we can provide one for temporary use. Please note if the student is your child, be aware that we cannot look after children after the lesson has completed. Parents must collect children at the conclusion of the lesson. We do not offer once off lessons. We also hold the right to refuse lessons.

3. Lessons are billed in blocks of 4 or 12 and the fee is due in advance before any lessons begin (by cash or bank deposit). We offer lessons as follows, and are once per week unless more are necessary.

4. Lessons run through school holidays as normal (except end of year break). If you plan to go on break please give ample notice and a return date. If your lesson should land on a public holiday, it will be moved ahead to the following week. No refunds will be given if your lesson should land on a public holiday.

5. If you plan to be absent from an upcoming lesson, please let us know at least 24 hours before hand or you will be charged for that slot (without a makeup lesson). If you provide sufficient notice, a make-up lesson will be arranged at an agreed time and date.

6. Furthermore if a teacher is unable to teach a lesson for any reason, a make-up lesson will be arranged at an agreed upon time and date. If you arrive late to your lesson, any time lost will not be recuperated and you will still be charged the full amount of that lesson.

7. In the situation where one may take initial classes via the use of a Creative Kids voucher a trial lesson will still be provided. Please also note that these classes are also governed by the rule that if you do not provide enough notice before cancelling or not attending without at least 24 hours notice the lesson will be deducted from the Creative Kids voucher as per the conditions of normal classes.

8. If you have paid for classes and have taken an informed break or leave from classes, please keep in mind that a return date must be given. We will not hold on to time-slots without a payment and if you do not return correspondence in a timely manner. Lack of practice is not accepted as an excuse to cancel a class. If over the course of weeks/months, we feel attendance is subpar, we also have the right to contest the viability of the classes and may consider ceasing them.

9. Only one week of absence per month is permitted during school terms, this includes all students. If a second absence is requested during the same month it must be either recuperated via a makeup lesson or it will be charged as normal.

10. We will not refund lessons taken.

11. ​Transcend Guitar School takes no responsibility for any items left behind, stolen or lost whilst on the premises. Transcend Guitar School is covered by public liability insurance and will not be responsible for any unseen damage or injury whilst on the premises.