All lessons are one on one, we do not offer group lessons. Group lessons focus less on each students individual needs and progress.

We off three different routes for examinations including AMEB (Classical), AMEB Rockschool (Acoustic, Electric and Bass) and ANZCA (Modern and Classical). We also offer informal lessons which include a focus on learning songs and building  technical skills along the way to reach your best result. Another option for more advanced pupils is extreme techniques like Tapping, Sweeping, Thumping and other innovative techniques. Sight reading is also offered, we use Mel Bay's Modern Guitar method.

Payment is made via bank deposit or cash.

If you cannot attend please let us know at least 24 hours before your scheduled lesson, this way you will not loose your lesson it will be rescheduled to the following week. We understand that 24 hours notice is not always an option, in this case let us know as soon as possible.

1. Trial Lessons: We offer a one-time, 30-minute free trial lesson before the commencement of any paid lessons. This trial provides an opportunity to meet with the teacher, ask questions, and assess if our teaching style is suitable for you. Only one trial lesson per potential client is allowed, and it is non-transferable.

2. Information: Please be aware that after the commencement of lessons you may be required to purchase learning materials, e.g. Music Books and/or supplementary items which are purchased separately from the lessons. It is essential that students have access to a suitable guitar or instrument before beginning lessons. We recommend that students consult with the instructor if unsure about what instrument to purchase. Please note if the student is your child, be aware that we cannot look after children after the lesson has completed. We do not offer once off lessons. We also hold the right to refuse lessons.

3. Payment Terms: *Lessons are billed in blocks of 4 or 12 and the fee is due in advance before any lessons begin* (Cash Preferred or Bank Deposit). Please use full name and/or student name on your reference payment. If payment is not received within [1] days of the scheduled start date, lessons will be suspended until payment is made. Transcend Guitar School reserves the right to adjust fees at any time with prior notice.

4. Public & School Holidays: Lessons run through school holidays as normal (except end of year break approx. 20th of Dec to 20th of Jan). If you plan to go on break please give ample notice and a return date. If your lesson should land on a public holiday, it will be moved ahead to the following week. No refunds will be given if your lesson should land on a public holiday.

5. Absent and Lateness: If you plan to miss a lesson, please inform us at least 24 hours in advance via Phone or text message. If sufficient notice is given, a makeup lesson will be arranged within the following 7 days. Any cancellations with less than 24 hours' notice will be charged as if the lesson was attended. If a teacher is unable to conduct a lesson, a makeup lesson will be scheduled at a mutually agreeable time. If you arrive late to your lesson, any time lost will not be recuperated and you will still be charged the full amount of that lesson. If you are using a Creative Kids voucher to pay for lessons, the same cancellation and absence rules apply. If you miss a lesson without providing at least 24 hours' notice, the lesson fee will be deducted from your voucher as per the standard terms of this agreement. If you have paid for classes and have taken an informed break or leave from classes, please keep in mind that a return date must be given. We will not hold on to time slots without a payment and if you do not return correspondence in a timely manner. Lack of practice is not accepted as an excuse to cancel a class. If over the course of weeks/months, we feel attendance is subpar, we also have the right to contest the viability of the classes and may consider ceasing them. Only one week of absence per month is permitted during school terms, this includes all students. If a second absence is requested during the same month it must be either recuperated via a makeup lesson or it will be charged as normal. Please also note that we are not bound to keep slots open to clients who go on leave frequently or for prolonged periods, especially without payment.

6. Termination: If you decide to terminate lessons due to unforeseen circumstances, such as personal injury or dissatisfaction, a refund will be provided for any remaining lessons. No refund will be given for lessons already taken. Transcend Guitar School reserves the right to terminate lessons at any time if the student fails to comply with these terms or behaves inappropriately.

7. Liability & Insurances: Transcend Guitar School is covered by public liability insurance for in-person lessons. However, we take no responsibility for any damage, injury, or loss of property during online lessons or while students are on their own premises. We recommend that students maintain their own insurance for any equipment-related issues.

8. Reputation & Feedback Policy: Transcend Guitar School values open and honest communication with our students and clients. If you have concerns about our services, we encourage you to contact us directly so we can work toward a resolution. While we welcome honest feedback, students (or their legal guardians) agree not to publish false, misleading, or defamatory statements about Transcend Guitar School, its instructors, or its services on any online platform, including but not limited to social media, review sites, or forums. If a review or public statement is found to contain false information or intentionally harmful misrepresentation, Transcend Guitar School reserves the right to take appropriate action, including but not limited to: Requesting the removal of the false statement. Seeking mediation or legal remedies if necessary. This clause does not prohibit students from leaving honest and constructive feedback based on their genuine experiences.

9. Privacy Statement: Transcend Guitar School is committed to protecting your privacy. We will not use, copy, alter, disclose, or share any personal information provided to us as part of this agreement unless required by law. This includes, but is not limited to, your name, contact details, and payment information. All personal data collected will be used exclusively for the purpose of providing lessons and maintaining our business relationship. We do not sell, rent, or distribute personal information to third parties. Any information stored will be kept securely and retained only for as long as necessary to fulfil the purpose for which it was collected, in compliance with applicable data protection laws. If you wish to update or request the removal of your data, please contact us directly.